Unified Communications Strategy
60% REDUCTION IN COSTS - 18 MONTH ROI
.jpg)
An independent regulatory body working within a particularly sensitive industry needed to re-think their communication environment.
Market SMS - Network Services delivered a strategy based on their real needs rather than the original perceived requirements suggested by their incumbent supplier.
Market SMS - Network Services delivered a strategy based on their real needs rather than the original perceived requirements suggested by their incumbent supplier.
THE CHALLENGE
-
The organisation required a secure communication solution which was able to promote collaboration between their internal staff, remote workers who were often based on external sites and 3rd party members who had no access to the central network.
-
There was no existing UC knowledge within the organisation which would have been expensive to buy in on a permanent basis or train personnel on a subject they would never need again.
-
Current disparate solutions were expensive to run and nearing end of life.
THE SOLUTION
-
Creating a set of requirements tailored to the needs of multiple groups but still fulfilling a central brief, unaffected by any vendor bias.
-
Provision of a comprehensive list of potential suppliers who meet the customers’ requirements, rather than sifting through vendors who wish to offer only their preferred solution.
-
Collaboration on the tender process to advise the customer on the scoring of vendors through initial proposal, shortlisting and final selection.
-
Supplier Management including comprehensive high level designs to support the customer through the delivery process.
THE RESULTS
-
The customer was able to go out to tender to a pre-qualified list of partners with expert resource for a limited period of time with the confidence they would be acquiring the right long term solution.
-
A single environment was delivered to combine all communications requirements giving a simple to govern package.
-
Further support of ongoing operational delivery including consolidating services over SIP trunking allowing the rationalisation and subsequent removal of individual legacy lines and circuits.
-
Costs were reduced by 60% overall giving an 18 month RoI.