Retail finance benchmarking

Helping providers make more informed decisions

Market SMS's Retail Finance Benchmarking team operates a series of member-subscribed databases, specifically for use by South Africa's leading providers.

We focus on the current account, savings, mortgages (residential and BTL) and unsecured personal loans sectors, and offer our clients geo-demographic insight not just into their own data, but also a pooled, anonymised view of the rest of market, right down to postal district.

We offer our members monthly insights on new business, stock and maturities - the ideal platform on which to take objective business decisions affecting product development, pricing, channel strategy, and customer acquisition and retention.

We also maintain a series of weekly reporting services. These give the earliest possible feedback on how those decisions have been received by the market, and  spot the first signs of shifts in demand.

Membership of the databases brings with it many other benefits:

• Regular account management visits
• On-site training
• Formal presentations
• Tailored workbooks
• Access to our analysts to deal with ad hoc queries
• Project work
• Attendance at annual conferences

Please click here to see our Members' Charter.